SERVICE


=GOOD SERVICE IS OUR MIDDLE NAME=

We always think happiness is the best feeling in the world. We hope our products will help a little with giving you a happy feeling, so if you are not completely happy with your purchase, we would like to help and fix that!

 

RETURN or EXCHANGE

You can always change your mind and if you do this within 7 days, you can always return your purchase or exchange it for something else.

The returned products should still be in good condition, like how we sent them to you. They also have to be complete and unused. Make sure they are well packed when you send them back, because paper products can be very fragile. Shipping costs are not refunded.

‘Custom Made’ products can not be returned.

For more information and if you would like to return or exchange something, you can send us an email or use the contact form below.

 

DAMAGED PRODUCTS

If you order with us, everything should be in perfect condition. Handmade paper is not entirely spotless en smooth, but there should be no folds, cracks, stains or anything like that. If your product is damaged however when you open your package, you can just contact us and we will fix this of course.

Just contact us with any questions or concerns. You can send us an email or use the contact form below.

 

COUPONS & DISCOUNTS

If you have a discount coupon for our online shop you can use this when you are checking out. For more information about current coupons, you can always contact us or look for them on our social media.

When you are buying more then 30 items the system will automatically switch to the wholesale discount. So if you are a store or business and you would like to buy more then 30 items, the system will give you the wholesale price automatically. If you would like some more information about the wholesale prices or you want to know more about packaging for example, you can just send us an email or use the contact form below.

We hope you have a lot of fun with our products and remember to always aim for happiness in your life!

 



ADDRESS

Moensplein 7
1942 ER Beverwijk
The Netherlands

PHONE & EMAIL

Phone & WhatsApp: +31 (0)6 54 22 30 76
Email: wishesfromthemoon@gmail.com
Or use the contact form to ask us anything.